COVID-19 POLICIES UPDATE 03/23/20

NOTICE TO CLIENTS REGARDING COVID-19, EFFECTIVE IMMEDIATELY:

For your safety as well as that of our staff, we are providing CURBSIDE SERVICE ONLY. This will reduce the risk for both staff members and clients as human-to-human interaction is believed to be the primary mode of transmission. Here is what you need to know:

SCHEDULED APPOINTMENTS, GROOMING APPOINTMENTS, BOARDING AND SURGICAL ADMISSIONS:

Your release forms and new patient history form will have been emailed ahead, please complete, sign, and return them as quickly as possible prior to your appointment.

When you arrive, please park in the designated spaces in front of the building or as close as possible. Call inside upon arrival and the receptionist will take your credit card information to process payment over the phone. A staff member will come to you to retrieve your pet and you will be asked to wait in your car.

For boarder admission please wait for the staff member to return your carrier before leaving.

All communications will be made via phone. We will call you when your pet is ready, and will bring your pet to your vehicle along with any medications, receipts, and discharge instructions.

EMERGENCY ADMISSIONS:

When you arrive, please pull in front of the door, or to a spot nearest the door. Call inside upon arrival and a staff member will come to you to retrieve your pet and you will be asked to wait in your car. The receptionist will take your credit card information to process the necessary deposit over the phone. A credit card must be left on file for any further payment necessary after the doctor’s assessment. All patients will be taken to the treatment area to be assessed. Communication including acquiring the pet’s history as well as findings from the exam, treatment plan, and any further deposit necessary will be made over the phone.

MEDICATION REFILLS AND PICKUPS, FOOD PURCHASES:

If your pet is in need of a medication refill, we ask that you call 24 hours ahead to request a refill. For diet purchases, please call ahead to ensure we have what you need in the quantity you desire. Our the receptionist will take your credit card information to process payment over the phone. When you arrive at the hospital, please call inside and one of our staff members will bring the medication or product out to you along with an ice pack if needed for travel.

SATURDAY HOURS:

We are CLOSED on Saturdays until further notice. We appreciate your understanding and will let you know as soon as we are back to normal operating hours.

Protective items such as masks, gowns, and gloves may be worn by staff members during an interaction. Please do not be alarmed; this is done as a precaution.

While we are striving to continue operating as usual for as long as possible, grooming and elective procedures may be asked to wait or reschedule as circumstances develop.

If you have any questions at all concerning these policies we encourage you to contact our Practice Manager Kerry, at manager@birdsandexotics.com

We appreciate your cooperation and understanding at this time, and will continue to serve our clients and patients while protecting the health and well-being of all parties.

Respectfully,
The Doctors and Staff of Exotic Vet Care


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